When a printer keeps going offline, it’s not just annoying, it stops work, delays invoices, and wastes employee time.
When a printer keeps going offline, it’s not just annoying it stops work, delays invoices, and wastes employee time. This issue is extremely common in offices and homes, especially with Wi-Fi printers.
Let’s break down why it happens and how to fix it properly.
Why Printers Go Offline
Most printer “offline” problems are not printer problems — they are network or configuration problems.
If your router was replaced, rebooted, or upgraded, the printer may still be connected to the old network.
Printers rely on IP addresses. When routers restart, they often change IPs, which breaks the connection between computer and printer.
Sometimes the printer is working, but your computer believes it’s offline.
How to Fix It
Step 1 — Restart Everything
Turn off:
Printer
Router
Computer
Wait 60 seconds and restart in this order:
Router → Printer → Computer
Step 2 — Check Printer Wi-Fi
On the printer’s screen:
Confirm it is connected to your current Wi-Fi
Reconnect if needed
Step 3 — Remove “Offline” Status
On Windows:
Control Panel → Devices & Printers → Right-click printer → See what’s printing → Uncheck Use Printer Offline
On Mac:
System Settings → Printers → Remove printer → Add it again
Step 4 — Update or Reinstall Drivers
Old drivers cause unstable connections. Always install the latest version from the manufacturer’s website.
Step 5 — Use a Static IP (Business Use)
For offices, assign the printer a fixed IP so it never changes.
When to Call IT Support
If your printer keeps going offline even after reconnecting, the problem is likely:
Network misconfiguration
Router issue
Office Wi-Fi instability
This is where professional IT support prevents repeated downtime.
Comments
adamgordon
Thanks for sharing this post, it’s really helpful for me.
cmsmasters
Glad to be of service.
annabrown
This is awesome!!
cmsmasters
Thanks.